Can I Access Paycom From Home?
You can access it from anywhere that Internet service is available.
Can I Access Paycom From My Mobile Phone?
Yes, access the Internet service on your mobile phone and enter the link https://www.paycomonline.net/v4/ee/web.php/app/login.
What Happens If I Forget My Paycom User Name? How Can It Be Reset?
Usernames are not reset. If you have forgotten your user name, select the Forgot Your Username option on the login page.
What Happens If I Forget My Paycom Password? Who Can Reset It For Me And How Long Will It Take?
If you have forgotten your password, select the Forgot Your Password option on the login page.
What happens if I lock myself out of the system?
Contact HR Benefits at 216-348-5030
Is the online system secure?
Yes, the online HWSE benefits administration system is secure. CMHA is committed to ensuring your personal information remains confidential. We have taken steps to safeguard the integrity of our communications and computing infrastructure, including but not limited to: User ID and password authentication, monitoring, auditing, and encryption.
If I use the online system, how will I know that you received my changes?
You will receive a confirmation number after completing your online enrollment entries. Read the Summary page beneath the Confirmation Number to be sure your Benefit Election choices and dependents’ names are shown next to each plan in which you intended to enroll them. If so, you have successfully completed your enrollment. If the word “waived” appears next to the benefits you elected, or if family members’ names are not shown, your enrollment is not complete. Go back and read the instructions in this guide and take any steps you might have missed. If problems persist, contact the HR for assistance.
Why do I receive an email from HR-Benefits when I have not made any changes?
Every employee with an email registered in HWSE will receive an automated email to notify you when an enrollment event begins and when the enrollment event closes, even if you have made no changes.
What if I have questions about how a plan works or what is covered?
If you have questions about how a plan works or what is covered, please refer to the Benefit Forms & Links section within the Paycom Platform. You may also contact the Department of Human Resources Benefits Helpline at 216-348-5030.
Do I need to send documentation to enroll or remove dependents?
Yes. You must always send the required documentation to the HR Department. Coverage is pended until the documentation is received.
How do I submit the documentation required?
There are two options to submit your documentation to the HR Department:
- Hand-deliver the documentation to the HR Department at 8120 Kinsman Road, Cleveland, OH 44104
- Upload the documentation into Paycom
How do I find out of my doctor is in the Medical Mutual PPO or CleCare Network?
You can search for a provider near you at https://providersearch.medmutual.com
What if I need further assistance with resetting any of my passwords?
Please contact HR Benefits at, 216-348-5030.
How Do I Log Into Paycom To Access HWSE Online Benefits Administration System?
Whom Do I Contact If I Have Issues With Paycom?
HR Benefits at 216-348-5030
What do I do if I can’t find my medical insurance card?
Call Medical Mutual at 877-328-6664 to request a new card.
Do I need an ID card for the dental plan?
No. You do not need to present an ID card to confirm that you are eligible. You should notify your dentist that you are enrolled in the MetLife Preferred Dentist Program. Your dentist can easily verify information about your coverage through a toll-free automated Computer Voice Response system.
